The KPN way

We go all out to connect everyone in the Netherlands to a sustainable future. We believe in the power of connection. Our people and technology enable progress. Always sustainably and always with a keen eye for people, companies and society. This is how we’re making the Netherlands the most digitally connected country in the world. It’s a big responsibility, but we’re taking on the challenge together and with huge energy.

And as we look at the world, we’re also looking at ourselves. We are curious. We want to shine. And we’re always on the lookout for new opportunities. What is more, we’re driven to surprise and inspire. We’re fearless in our approach. Sometimes it works out, sometimes it doesn’t. And that’s okay, because we’d rather learn from our mistakes than bide our time.

Trust. Courage. Growth. These are our starting points at KPN. It’s what makes KPN’s way of doing things unique. These are our guiding principles. Or even better, our green principles. They make us proud. It’s what has connected us for 150 years. The world around us is ever-changing and so are we. Because we know that our history does not automatically determine our future. One thing is certain, though: our customers can always count on us.

Full attention for our customers 

Those who are curious let go of assumptions and prejudice. Because not all over-70s are technophobes. And not all men love football. We don’t think in customer satisfaction scores, we think in people. We really do want to get to know people and companies, big or small, better. Everything we do is customer driven.

What our customers need is more important to us than what our competitors are doing. Our goal: helping our customers to get ahead. Our customers get value for their money. And more. By making our work and service ever easier, customers can arrange things quickly and simply. We dare to decide quickly. Just do it. Our customers can rely on that. We go beyond thinking along: we think ahead. So we become a partner in the digital life for everyone in the Netherlands. 


Think big & act now

We encourage each other to think big. Does a colleague have a good idea? Then we spur each other on. Say ‘yes’ to exciting things. We never let doubts discourage us. And we never let obstacles get in our way. Thinking big and taking action requires courage. Because if you keep doing what you’ve always done, you’ll be overtaken on all sides.

Thinking big is one thing. But we love to act big as well. We make things happen. We keep the pace up. And the bar, too. There’s a lot riding on our success. We dare to choose. That’s why we set clear goals and ensure that we’re always focused. We listen! And we recognize and value exceptional performance. We have heartfelt conversations and are honest about how things are going. We tell it like it is. And we look to ourselves before we point the finger at anyone else. Mediocrity is not in our vocabulary. We challenge you. But we also trust you. So you have great freedom to organize your own work. And there is enough room for life alongside work.

In short: we are ambitious. We are always seeing new opportunities for development and are committed to personal growth. Which isn’t a one-size-fits-all thing. It’s different for everyone, but never at someone else’s expense. Because as you grow, KPN grows. You probably won’t stay with us your entire career, but we’ll make your time here unforgettable and unique. 

Work together, win together 

Together we are KPN. That always takes precedence over your own team and your own interests. We can only achieve our goals if we work together. We need each other’s expertise. So we’re always seeking collaboration. Between teams, between departments, between segments. The things we’re doing for our business customers can also be relevant for consumers. And vice versa. Because KPN can only be successful when we work together.

Like fiber is part of our internet connection, constructive feedback is part of our work. We don’t just save feedback for ‘Great Conversations’ and it’s not just something between manager and employee. We’re not saying that it’s easy. It takes courage, trust and vulnerability to ask colleagues for their help or input. But our mantra is practice makes perfect. The foundation is open and honest communication. Speak clearly, speak up, speak out. That is our maxim for good cooperation.

There’s no room for big egos. Working at KPN is team sport, not a solo act. You actively support other teams, because without you they won’t progress. So, no matter how good or talented you are, at KPN it’s all about cooperation. And this works best when you see each other ‘in real life’. That’s why we regularly work in the office. We provide a safe working environment and give everyone the space to be themselves. This way, we become successful together. And we celebrate our successes. Because, let’s be honest, there’s no better feeling than winning together.

That is the KPN way

KPN’s purpose is clear: connecting everyone in the Netherlands to a sustainable future. Move people and organizations forward. We’re coming up with Security and IT solutions for companies and improve the internet every day. Reliable. Secure. Inclusive. Sustainable. That drives us to action. We’re constantly reflecting on whether we’re doing the right thing. And how we can continue to grow. That means looking beyond our office walls. It’s about progress for our customers. These are the green principles that connect us to a sustainable future.

And that's why we do it