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We go all out to connect everyone in the Netherlands to a sustainable future. We believe in the power of connection. Our people and technology enable progress. Always sustainably and always with a keen eye for people, companies and society. This is how we’re making the Netherlands the most digitally connected country in the world. It’s a big responsibility, but we’re taking on the challenge together and with huge energy.
We are curious. We want to shine. And we’re always on the lookout for new opportunities. What is more, we’re driven to surprise and inspire. We’re fearless in our approach. Sometimes it works out, sometimes it doesn’t. And that’s okay, because we’d rather learn from our mistakes than bide our time.
These are our starting points at KPN. It’s what makes KPN’s way of doing things unique. These are our guiding principles. Or even better, our green principles. They make us proud. It’s what has connected us for 150 years. The world around us is ever-changing and so are we. Because we know that our history does not automatically determine our future. One thing is certain, though: our customers can always count on us.
Those who are curious let go of assumptions and prejudice. Because not all over-70s are technophobes. And not all men love football. We don’t think in customer satisfaction scores, we think in people. We really do want to get to know people and companies, big or small, better. Everything we do is customer driven.
We encourage each other to think big. Does a colleague have a good idea? Then we spur each other on. Say ‘yes’ to exciting things. We never let doubts discourage us. And we never let obstacles get in our way. Thinking big and taking action requires courage. Because if you keep doing what you’ve always done, you’ll be overtaken on all sides.
Together we are KPN. That always takes precedence over your own team and your own interests. We can only achieve our goals if we work together. We need each other’s expertise. So we’re always seeking collaboration. Between teams, between departments, between segments.
KPN’s purpose is clear: connecting everyone in the Netherlands to a sustainable future. Move people and organizations forward. We’re coming up with Security and IT solutions for companies and improve the internet every day. Reliable. Secure. Inclusive. Sustainable. That drives us to action. We’re constantly reflecting on whether we’re doing the right thing. And how we can continue to grow. That means looking beyond our office walls. It’s about progress for our customers. These are the green principles that connect us to a sustainable future.