you will play a pivotal role in ensuring the operational excellence of our global mobile network.
Your role as DevOps Engineer Roaming & Fraud
As a DevOps Engineer (Roaming & Fraud) at KPN, you will play a pivotal role in ensuring the operational excellence of our global mobile network. You’ll focus on maintaining and optimizing our roaming services, preventing fraud, and providing our customers with a reliable and secure experience abroad. Your work will involve balancing operational support with development, including the automation of tasks and implementing smart solutions for efficiency.
Key responsibilities include:
- Coordinating with both internal teams and external international partners to ensure smooth integration and service delivery.
- Leading innovation initiatives, such as the deployment of new technologies (e.g., 5G, VoLTE) and enhancing fraud detection mechanisms.
- Acting as a point of contact for technical environments, systems, infrastructures, and security protocols.
- Handling complex incidents, often under time pressure, and ensuring high customer satisfaction.
- Managing and optimizing the Roaming & Fraud platform (RAF), including configuration, monitoring, and resolving incidents.
- Participating in a rotating on-call schedule, providing 24/7 support for critical issues.
You will thrive in this role if you are analytical, proactive, and driven by results, with the ability to manage multiple projects and coordinate across teams.