A Decade at KPN - From Service Desk to Information Analyst
When did you start working at KPN and how did you join the team?
“I joined KPN in 2009. I value stability and I'm not a job hopper. I started on the service desk after I left my studies. Within KPN, I’ve always had the opportunity to grow. In 2014, I moved to the process team and became a process specialist. That’s when I got introduced to data, which immediately caught my interest. Since 2018, I’ve been working as an information analyst. I largely gained my knowledge on my own. KPN offers a personal development budget and the space to grow.”
“He was positive about the company, and now I understand why.”
Why did you choose KPN?
“After my studies, I had no idea what I wanted to do. I came here through a temp agency. I knew someone who had worked at Planet in the past, which was part of KPN at the time. He was positive about the company, and now I understand why.”
What makes your work interesting?
“Developing things is enjoyable, especially when you're helping departments with their needs. You create a valuable product together. Besides the collaboration, the technical aspect really appeals to me. I enjoy diving deep into subjects. I can concentrate best at my home office for this. Once a week, the team comes to the office for meetings.”
What are you proud of?
“We managed to bring together the entire fixed KPN network with active customers into a logical data model. We did this together with the DataFAN team: we conceptualized the model and they actually built it. KPN now uses this model daily at strategic and tactical levels to make decisions.”
How do you keep developing in your field?
“I use my training budget for courses. Additionally, I gain a lot of knowledge from YouTube tutorials. I’m naturally curious and like to explore new possible applications. That’s how I got into data science, a topic I knew nothing about but found interesting.”
What’s next?
“I want to develop into an advisory role. Doing less myself and taking on more of a leadership role. Learning to delegate is quite challenging.”
