Implementatie- & Communicationmanager

Marketing & Communications
Netherlands
Medior
HBO

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Highlights

A gross monthly salary of a minimum of € 4368 and a maximum of € 6569 depending on your work experience
50% discount on KPN products and services, such as KPN internet
A 37-hour workweek

Vacancy overview

#19744

For the Activation team, we are seeking an Implementation & Communication Manager. Together with your colleagues, you will be responsible for all implementations and the communication thereof to the approximately 1000 technicians working in about 60 teams across the country. You will be accountable for the outcome of the intended changes.

Your role as Implementatie- & Communicationmanager

As an Implementation & Communication Manager, you will participate in various (omnichannel) project teams and tollgate meetings to contribute to discussions and decisions regarding the impact of upcoming changes for KPN, customers, and employees. In doing so, you will advocate for the interests of the entire Customer Delivery organization. You will create and maintain the implementation calendar and regularly inform your stakeholders about upcoming changes to prevent surprises. Additionally, you will develop the optimal mix of content and communication tools to ensure that Customer Delivery employees easily understand, adopt, and access changes. This involves leveraging the knowledge and expertise from various disciplines within and outside the team.

More about your position

This is your team

Customer Delivery is the face of KPN at customers' homes and businesses. We perform services for the consumer market, business market, and wholesale parties. Every day, over 1000 technicians make a difference by assisting customers with product installations and problem-solving. We operate within the Consumer Market organizational unit and enjoy collaborating with other customer channels. Within Customer Delivery, technicians operate from 4 regions.

All benefits

What will you bring us?

As an Implementation & Communication Manager, you thrive on engagement and change management. You have the courage to explore new avenues and experiment with innovative methods.

In more detail, this means:

Having experience in executing and guiding implementations, or possessing a clear vision for their execution.
Knowing the (innovative) communication tools available within and outside of KPN to ensure successful implementations.
Mobility: Your work can span across various nationally distributed organizational units. This includes primarily Amersfoort, Rotterdam, Eindhoven, and Amsterdam, as well as locations where technicians meet each other across the country. Working from home is also an option.

If you don't meet all these criteria, we still encourage you to apply. We welcome your interest and enthusiasm!

All requirements

What will you get from us

A gross monthly salary in accordance with the collective labor agreement (CAO), depending on your work experience, based on 37 hours per week.
Option for flexible working hours up to 40 hours per week, allowing you to receive up to an additional 8.5% of your gross salary.
A 10.5% allowance of your gross monthly salary (including 8% vacation pay).
Annual individual and collective salary increases according to our collective labor agreement (CAO).
Excellent opportunities for career growth and education, with a personal training budget of €1,500. In fact, we expect you to continue developing yourself!
A good work-life balance (e.g., 2 days at the office, 3 days at home, leave flexibility for religious or cultural holidays).
Home office setup workshop to optimize your workspace at home, including a mobile phone and laptop.
50% discount on KPN products and services, such as KPN internet.
Reimbursement for commuting expenses: e.g., a bicycle allowance of €0.40 per kilometer, or €0.23 per kilometer, or full reimbursement for second-class public transport. Additionally, you will receive €10 per month for internet expenses and a home office allowance of €2.15 per day.
Excellent pension benefits: a total contribution of 23% of your pensionable salary, with KPN contributing 16% and you contributing 7%.

Our belief in technology is strong. It becomes even more powerful with human contact, which is why we look forward to meeting you!

Want to know more? Contact our recruiter.

All benefits

What happens after you apply?

01

You apply

Is this job opening your dream job? Thank you for applying. We will receive your application and contact you soon.

02

Phone call

We'd like to get to know you better. We'll schedule an initial meeting. One of our recruiters will contact you by phone.

03

Second interview

Both sides still satisfied? Then a second interview will be scheduled.

04

Welcome to the team

Welcome to KPN. Today starts your induction program.

Interested? Send us your application!

Apply through the form

Can I help you?

Krommendam, Timon

Recruiter

timon.krommendam@kpn.com

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